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COVID-19 UPDATE: OUR ONLINE STORE IS OPEN & DISPATCHING ORDERS
COVID-19 UPDATE: OUR ONLINE STORE IS OPEN & DISPATCHING ORDERS

FAQs

I’m not sure which product or size I’m after, are you able to help me?  Definitely, that’s what we’re here for! Just send us an email or call us and one of our highly regarded water technicians will offer any help or advice you may need.
 
I cannot find the product I want?  We’re sorry that we do not offer it just yet. Send us an email and we may be able to provide you a quote for this product. We may also add this to our online store as we are continually adding to our product range. 

What is the quality of your products?  The brands we stock are regarded as the best in the industry. We stand wholeheartedly behind these products and place an extreme importance in providing you with the very best at wholesale prices. All our available products have 20 - 25 year product warranties. To learn more about this, please read our product warranty page. 

Do you have a physical store?  Unfortunately we do not. However, this does mean we can keep prices low for you. If you need anymore information about our products, contact us and we’re happy to help. 

Are prices including GST?  Yes, we want to make it easy for you, so all prices are GST inclusive. No need to worry about any hidden costs. 

How are your prices this low?  It’s great isn’t it! We have great relationships with our suppliers and work together to bring you the best prices possible. 

How long does shipping take?  Shipping timeframes depend on the products purchased. Please see our shipping details page for more details. 

Do you ship internationally? No, currently our products are only available in New Zealand. 

What are the shipping costs?  We’ve worked very hard to keep shipping costs down. Because we stock many products please see our shipping details page for more information.
 
What happens if I want to return goods purchased?  Rural Water only supplies high quality products and we ensure each order is securely packaged and wrapped so your order is safely delivered to you. But If you do have any problems with your product on delivery or experience any fault, contact Rural Water as soon as possible and we will organise a full refund, repair or replacement. 

Please see our refunds page for more information. 

Can I pay with a credit card?  Yes of course, we offer a range of payment options. 

Are you a New Zealand company?  Yes, we’re a family run business, our head office is located in Sunny Gisborne!

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