You may return new and unused items sold by Rural Water within 15 days of delivery for a full refund. Items should be returned in their original product packaging, in new resalable condition. A product restocking fee maybe charged.
If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. If you’re returning the large portion or an entire order, and we paid the shipping, we may deduct costs from your refund.
We will pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we've received and processed the returned item.
Courier Expenses: Product NOT acceptable for return:
A. Goods that were purchased over 15 days.
B. Goods that are dirty or damaged which are unsuitable for resale.
C. Large Goods, including all pipes, culverts and tanks as some of these goods are made to order.
It is important that goods are inspected by the Buyer for damage upon acceptance of delivery. We will replace any damaged goods if you are able to supply proof of delivery (POD) signed with a notation that the goods were damaged at the time of delivery within 7 days after delivery. If the POD is not noted that goods were damaged at the time of delivery, then Rural Water will not be liable to replace any damaged goods at no charge.
If you are wanting to return products, please email Rural Water with the following information:
- Contact phone number
- Order Reference
- The reason for returning products
- What Products are being Returned
- Reason for Returning Product
- If Incorrectly Ordered - Which product you wanted or thought needed.
- If Incorrectly Supplied - What product was Ordered and Received
- If Damaged - How and Where is the Product Damaged
* Please include images of products for identification and inspection. Please take clear images of the product as a whole as well as details on product (e.g. If damaged, a photo of the damaged area. If incorrect size, a image of the size if written on the product).
Refund or Cancelling Order
If your order is eligible for a refund or you're wanting to cancel your order, please note, if paid through our online website using a card, you will receive a full refund, minus the card transaction fee. This fee is 2.7% of total transaction. If you've paid through invoice or bank transfer this does not apply to your order.
Refund or Cancelling Order If your order is eligible for a refund or you're wanting to cancel your order, please note, if paid through our online website using a card, you will receive a full refund, minus the card transaction fee. This fee is 2.7% of total transaction. If you've paid through invoice or bank transfer this does not apply to your order.